It can always happen that something does not go as planned. We advise you to first report complaints to us by emailing firstname.lastname@example.org. Together we get out of there and of course we can call.
We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order is broken during transport or that something else happens that you can claim under warranty.
From a legal point of view, you are obliged to report this to us within two months of having detected the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge. If it is a jewel, you will immediately receive a new one if it is still in stock.
If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.